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Jeff DeSocio (Unlicensed) will take this from there
If anyone is on FTO during this time, please let Jeff know so he can re-arrange the schedule.
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More Notes Original Email from Wally:
We talked about the BSR service e desk and basically an On-Call rotation, where the person On-Call is responsible for Looking at tickets in the Queue at least once per hour and assigning any Unassigned tickets. The On-Call person is also responsible for Reply to Customer, The Reply to customer is:
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On-Call Roster for March/April 2020:
March 2 - 8: Stace
March 9 – 15: Abe
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March 30 – April 5: Karen
April 6 – April 12: Tom
Jeff will take this from there….If anyone is on FTO during this time, please let Jeff know sop he can re-arrange the schedule.